FAQs

How to buy in Indonesia or Singapore Only
  • Step 1: Online Bank Transfer to the follow accounts
  • Bank Mandiri : 126-00-0605027-1 a.n Cahyanto Arie Wibowo
  • Bank BCA : 5540325113 a.n Cahyanto Arie Wibowo
  • COD (Cash On Delivery) with our Expedition Team
  • POSB Savings:
  • Step 2: Send us a message with your transfer receipt
  • Step 3: Acknowledgement email will be sent from us
  • Step 4: Sit back & we will serve you!
How to buy if I am outside of Indonesia?
  • Step 1 : Send us a message on Contact us
  • Step 2: Reply email will be sent from us
  • Step 3: Sit back & we will serve you!
Can I collect the bags by myself?
  • Yes, current available areas are Tebet, Ragunan, Pondok Bambu and Depok.
  • Upcoming areas: Singapore, Jakarta
How can I track my order?
  • A tracking number will be sent to you once we have shipped the bags
How to return?
  • Please send the bag with its orginal packaging back to Jl. Kecapi 1 No 60 Rt 009/ Rw005 Jagakarsa, Jakarta Selatan
  • After we receive the product, we will provide a code for your to redeem your credit on the next product

How can I cancel my order?
  • We apologise as no cancellation will be allowed at the moment
What if my bag tears after 1 week?
  • Our warranty covers repair for a lifetime. Send the bag back to us and we will have it repaired and sent back.
I need the bag ASAP, is there an option?
  • Alternative 1: We provide COD dependant on the stock available
  • Alternative 2: We provide expedited shipping with additional cost
How can I track my order?
  • A tracking number will be sent to once we have shipped the bags
Can I collect the bags by myself?
  • Yes, current available areas are Tebet, Ragunan, Pondok Bambu and Depok.
  • Upcoming areas: Whole of Singapore & Jakarta. Stay Tuned
Why hasn’t my bag arrived?
  • It should take less than a week to arrive. If it takes more than a week, please contact us.
How to be a reseller?
  • Send us a message under contact us. As we are stringent on our reseller selection, we apologise if we are not able to appoint every inquiry